Store Policy

Returns & Exchange

      At Verena Dynamics, we value your satisfaction and strive to provide high-quality products. Due to the nature of our products, all sales are final, and we do not accept returns or exchanges except in the case of damaged or defective items. Please review the following policy:

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   -In the rare event that you receive a damaged or defective item, please contact us immediately upon receipt.

   - Provide clear photos showing the defect or damage, along with your order number, and we will arrange for a replacement or refund as appropriate.

 

Customer Satisfaction Guarantee:

 

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At Verena Dynamics, our commitment to customer care is as important as our dedication to creating exceptional lip products. We strive to ensure that every interaction with our brand leaves you feeling valued and satisfied. Whether you have questions about our products, need assistance with an order, or simply want to share your feedback, our friendly and knowledgeable team is here to help. We believe in transparency, honesty, and going above and beyond to exceed your expectations. Your happiness is our priority, and we're dedicated to providing the best customer experience possible. 

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If you have any questions or need assistance, please contact our customer service team at: verenadynamics15@gmail.com

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